Had s little trouble with a virus protection program and got to wondering if anyone else has had the problem.
We have a Dell laptop which came with McAfee. There were a few things that we didn’t like, so decided not to renew it when it ran out, but replace it with another brand. Well, a couple of weeks before it was due to run out, it automatically renewed itself. Didn’t know it was going to do that, but when my wife turned it on one morning it had already done so.
Well, as I found out, I couldn’t cancel it on line, so had to place a phone call. You ever done that? Dang, I think they make you wait with the phone to your ear for what seems to be days and weeks, just to get you to change your mind and hang up. I fooled them; I just hit the speaker button on my phone and hung up the receiver. Then I could go on with whatever I was doing on my desktop computer. Later I did get to talk to someone and they said that they would remove the charge to my credit card. Which they did, so I figured that it was over with – wrong.
Since we still had 10 days or so left on the subscription, we were in no hurry to install another one. It just so happened that I purchased one yesterday to install next week.
Late last night, just before my wife was going to shut the laptop down, she called me over and said to look at the window that popped up. It was a McAfee window and it said that your new updated program had been downloaded and would be installed with the next restart. WHAT!! I had cancelled that and had got my money back. So now, if we would ever turn off that computer, the next time we started it, McAfee would install itself.
I quickly went in and removed the McAfee program, which by the way required a re-start. Loaded the new anti-virus program and will now have to check my credit card to see if I got charged again for McAfee.
Just think of all those old computers that you scrapped. They probably have active virus protection on them unless you actually cancelled it. Since the bills show up at different times of the year on the credit card, it can slip through unnoticed. Never, ever make anything automatically renewable. You and your heirs will be paying for it until the end of the world, or until you get a different credit card number.